When employees raise concerns in the workplace, it’s essential for employers to take these issues seriously and handle them through a clear and fair grievance procedure. Managing employee grievances professionally not only helps resolve disputes quickly but also strengthens trust and improves overall employee relations.

This guide outlines the types of workplace grievances, how to manage a formal grievance from start to finish, and the key steps you should follow as an employer or HR professional.

✅ Why Having a Grievance Procedure Matters

A documented grievance policy ensures that employees understand how to raise concerns formally. It also protects employers by ensuring there is a fair and transparent process for handling workplace complaints, which can include issues related to:

• Discrimination or harassment
  
  

• Pay and benefits disputes
  
  

• Poor working conditions
  
  

• Unfair treatment
  
  

• Management behaviour
  
  

• Breakdowns in communication
  
  

When these issues go unaddressed, they can escalate, negatively affecting employee morale, productivity, and even increasing the risk of legal claims.

🛠️ Step 1: Encourage Informal Resolution First

Most employees will attempt to resolve concerns informally with their line manager. This is often the quickest and least confrontational way to handle workplace issues.

However, if the issue isn’t resolved or the employee feels they’re not being heard, they may escalate the matter and submit a formal grievance.

📝 Step 2: Submitting a Formal Grievance Letter

The first step in the formal grievance process is for the employee to submit a written grievance letter. This creates a record of the complaint and ensures that the matter is taken seriously.

📄 Example Grievance Letter Template (as recommended by ACAS):

[Today’s date]
Dear [Manager / HR Representative],

I am writing to raise a formal grievance.

I have a complaint regarding [briefly explain the issue].

[Optional] I have supporting evidence including [e.g., emails, messages, witness statements].

[Optional] I would like the following outcome: [state desired resolution].

Please let me know when we can meet to discuss this. I would also like to be accompanied at the meeting by [name].

Yours sincerely,
[Employee’s name]

🤝 Step 3: Holding the Grievance Meeting

Once the grievance letter is received, you should arrange a grievance meeting as soon as possible. This is an opportunity for the employee to present their case, explain their concerns in more detail, and provide any evidence they have.

💡 Best Practices for Grievance Meetings:

• Allow the employee to bring a colleague or trade union representative
  
  

• Maintain confidentiality throughout
  
  

• Keep detailed notes of the discussion
  
  

• Stay impartial and professional
  
  

• Be open to listening without interrupting
  
  

• Let the employee know when to expect a decision
  
  

If the employee has a disability, ensure that reasonable adjustments are made to accommodate their needs.

🔍 Step 4: Conducting a Grievance Investigation

After the grievance meeting, you should conduct a thorough and unbiased grievance investigation. This may include:

• Speaking with the employee’s manager or anyone named in the grievance
  
  

• Reviewing documents or communication relevant to the complaint
  
  

• Interviewing any witnesses
  
  

📌 Example:

If an employee raises a grievance about not receiving promised overtime pay, your investigation might involve:

• Speaking to the manager about the claim
  
  

• Reviewing timesheets and payroll records
  
  

• Checking for any written communications confirming the overtime agreement
  
  

🧾 Step 5: Making a Decision and Communicating the Outcome

Once the investigation is complete, use all available information to make a fair decision. Communicate the outcome to the employee in person (where possible), and follow up with a written grievance outcome letter.

Your letter should include:

• A summary of the grievance
  
  

• The investigation findings
  
  

• The outcome and any action to be taken
  
  

• The employee’s right to appeal the decision
  
  

📢 Step 6: Appeals Process

If the employee disagrees with the outcome, they have the right to appeal the grievance decision. Your grievance policy should clearly outline how and when appeals must be submitted, and a separate person should ideally handle the appeal to ensure impartiality.

📌 Key Takeaways for Employers

• Always take employee concerns seriously
  
  

• Encourage informal resolution first, but provide a clear formal grievance process
  
  

• Keep the process fair, transparent, and well-documented to avoid employment tribunals
  
  

• Maintain confidentiality and impartiality throughout
  
  

• Understand your obligations under employment law
  
  

🤝 Need Help Managing Grievances in Your Workplace?

At Inspired CVs, we provide expert HR support for employers, including guidance on grievance procedures, formal investigations, and employee relations. Whether you're responding to an employee complaint or updating your HR policies, our experienced team can help you navigate the process with confidence. We also provide professional CVs if you’re looking for your next move and CV and interview workshops.

📞 Contact us today for tailored HR advice, or explore our services for HR documentation, employee management, and workplace dispute resolution.

If you have received poor feedback during a performance review, it can be incredibly demoralising and upsetting, even if you weren’t expecting a glowing report. A negative performance review can seriously impact your self-confidence, job satisfaction, and overall well-being in the workplace.

While it's difficult not to take negative feedback personally, it's important to know that as an employee, you have the right to challenge unfair or inaccurate feedback. Here are some key steps to take when responding to a disappointing performance review.

🧠 Take Time to Reflect on the Feedback

When we receive constructive criticism or negative performance feedback, our natural instinct might be to react emotionally. However, acting on impulse can damage your professional relationships and make things worse.

Instead, give yourself time to process the information. Reflect on whether the feedback is accurate or based on misunderstandings or bias. For example, if you were told you’re “not a team player,” assess your day-to-day behaviour.

• Do you offer help to colleagues?
  
  
• Do you contribute to team meetings or collaborate effectively?
  
  

If there are areas for improvement, consider this a chance to grow. However, if you believe the feedback is inaccurate, vague, or unfair, you are absolutely within your rights to raise your concerns with HR or your line manager.

📋 Request Specific Examples or Additional Information

It’s common to feel overwhelmed or unclear about what was said during a performance review. If the feedback was generalised or vague, ask your manager for concrete examples and clarification.

For instance:

• If your manager says you “make frequent mistakes,” ask for specific incidents and whether these were discussed with you previously.
  
  

If performance concerns were never raised before, it is fair to ask why they are appearing in your formal performance review for the first time.

Clear communication and transparency in performance management are essential. You deserve to understand where the feedback is coming from and how it was evaluated.

🔄 Ask for a Review or Reassessment

If you have received additional context and still feel that the performance review was unfair, you can formally request a review of the outcome. For example:

• If you're told you "lack initiative," but feel micromanaged, discuss this openly.
  
  
• Explain how your manager’s leadership style may be affecting your ability to demonstrate independence.
  

It's important to be respectful and professional, not defensive. Use the opportunity to open a dialogue and improve your working relationship. Remember, many line managers are still developing their management skills, and they may be receptive to your feedback.

Learn what you can from the experience, but don’t hesitate to challenge feedback that is inaccurate, unfair, or unsupported by evidence.

At Inspired CVs, we provide confidential, expert HR advice for employees dealing with negative performance reviews, workplace issues, or career transitions. We can help you understand your rights, prepare for difficult conversations, and take control of your professional future.

📅 Book a consultation for personalised HR support, or contact us to learn more.

📝 Looking for your next opportunity? We also offer professionally written CVs tailored to your skills, experience, and career goals. Order your CV writing service today or reach out to our team for more information.

Why Cultural Fit Matters in Recruitment

When it comes to your recruitment strategy, it's vital not only to hire candidates with the right skills and expertise, but also those who align with your company culture. Hiring for cultural fit ensures that new employees feel engaged, motivated, and integrated into the organisation — while a poor fit can lead to job dissatisfaction, high employee turnover, and a decline in team morale.

🔍 What Is Company Culture?

Your company culture is made up of several key components: your organisational values, everyday behaviours, communication styles, and leadership approach. For example, your workplace might have a relaxed, informal and flexible culture that encourages open-door collaboration and independence. On the other hand, it might be a structured, process-driven environment with clear hierarchies and procedures.

Understanding your organisational culture helps you ask the right interview questions to ensure candidates will thrive in your environment.

🚫 The Risks of a Poor Cultural Fit

Consider a scenario where your company promotes a flexible, autonomous working style, but you hire someone who prefers strict routines, closed-door working, and formal communication. That misalignment in workplace preferences can lead to employee disengagement, conflict with colleagues, and even early resignation — ultimately impacting team productivity and morale.

✅ Benefits of Hiring for Cultural Fit

Hiring the right cultural fit isn’t just a “nice to have” — it’s a critical factor for building a productive, motivated, and loyal team.

For Employees:

• Job Satisfaction: Employees who fit the company culture are more likely to feel fulfilled, valued, and committed to their work.
  
  
• Lower Stress Levels: A good culture fit creates a comfortable work environment, helping reduce employee stress and boost overall well-being.
  
  

For Employers:

• Higher Productivity: A well-integrated team performs better and collaborates more efficiently.
  
  
• Improved Employee Retention: Employees who align with the culture are more likely to stay long-term, reducing the cost and disruption of turnover.
  
  
• Increased Profitability: Happy, productive employees deliver better customer experiences — positively impacting business success and growth.
  
  

🎯 Key Interview Questions to Assess Cultural Fit

The interview process is your best opportunity to assess whether a candidate will align with your workplace culture. Asking the right cultural fit interview questions can help you avoid costly hiring mistakes.

Here are five essential questions to consider:

1. What type of work environment do you enjoy?
   → Helps identify if they’ll thrive in your culture.
   
   
2. How do you prefer to collaborate with colleagues?
   → Gives insight into their communication and teamwork style.
   
   
3. How do you like to be managed?
   → Reveals compatibility with your leadership approach.
   
   
4. What company values resonate most with you?
   → Assesses value alignment and motivation.
   
   
5. Tell us about your favourite previous role — what made it so enjoyable?
   → Highlights what energises them at work.
   
   

These questions provide deeper insight into a candidate’s preferences, helping you identify whether their personality and working style are suited to your environment.

⚠️ Don’t Overlook Cultural Fit in Hiring

Many interviewers focus solely on skills and experience, neglecting the importance of cultural alignment. This oversight often leads to difficult team dynamics, low engagement, and higher turnover rates.

By making cultural fit a key part of your hiring process, you build a stronger, more cohesive workforce — one that shares your company’s values, communicates effectively, and works towards shared goals.

At Inspired CVs, we support businesses with professional interview training workshops designed to help employers improve their hiring process and get the best out of candidates during interviews. Our workshops equip hiring managers with the tools and techniques to ask the right interview questions, assess cultural fit, and make confident, informed hiring decisions—every time.

📞 Contact us to learn more, or order your interview workshop directly to start enhancing your recruitment strategy today.

According to research by the Chartered Management Institute, one in three employees have left their job because of a bad manager. Although it’s important for managers to offer support, it can be extremely frustrating when this escalates into micromanagement — a harmful and controlling management style that significantly impacts employee well-being and workplace morale.

What is Micromanagement?

Micromanagement is a style of management where employees are given little to no autonomy in their work. Instead, they feel that their manager is constantly watching over them, questioning decisions, and interfering with their day-to-day tasks. This often stems from insecure leadership, a lack of trust in employees, or simply an absence of the relevant management skills needed to lead a team effectively.

Sometimes, micromanagers believe they are being helpful or supportive, but in reality, they are creating a toxic work environment. For professionals who value autonomy, creativity, and independent thinking, micromanagement can be demoralising and even lead to burnout or resignation.

Types of Micromanagement

Micromanagement behaviours can be subtle or overt. Here are some of the most common signs of micromanagement in the workplace:

1. Constant Communication

While regular updates are part of healthy team communication, being expected to constantly check in with your manager can interfere with productivity. Employees should be trusted to manage their workload without unnecessary oversight.

2. Excessive Questioning

A micromanager often questions every step: What did you do? When did you do it? Why did you do it that way? They may even ask to be copied into every email thread — showing a lack of trust and delegation.

3. Unconstructive Criticism

Instead of providing constructive feedback, micromanagers tend to criticise frequently and nitpick, creating anxiety and stress among team members.

How to Address Micromanagement

Compile Examples

If you feel you're being micromanaged, it’s important to gather concrete examples of the behaviors that are affecting your performance and well-being. Many micromanagers are unaware of the impact of their actions, so being prepared with specific instances can help you have a more productive conversation.

Examples of micromanagement include:

• Being asked to create a document, only for it to be completely rewritten without discussion.
  
  
• Frequent requests for unnecessary updates or meetings.
  
  
• Constant dissatisfaction with your work without providing actionable or helpful feedback.
  
  
• Unrealistic expectations paired with a lack of guidance or training.
  
  
• Monitoring your time excessively, including break durations and work hours.
  
  

Request a Meeting With Your Manager

Some people simply lack managerial competence. If you're dealing with a poor manager who is micromanaging, it's important to request a one-on-one meeting to address your concerns.

During the meeting:

• Use your compiled examples to explain how the behaviour is affecting your work.
  
  
• Be honest about how it makes you feel. For example:
  
  
• “When you ask for frequent updates, I feel like I’m not trusted to manage my responsibilities.”
  
  
• “When my work is changed without discussion, I feel undermined.”
  
  
• Reiterate that you value clear communication, collaboration, and mutual trust.
  
  

Your goal is to create a healthier manager-employee relationship where you're given the space to thrive and do your job effectively. Managers should provide adequate onboarding, training, and support — not control or micromanage every task.

Final Thoughts

Micromanagement is more than just an annoying habit — it’s a serious issue that affects employee engagement, retention, employee turnover and company culture. If left unaddressed, it can drive talented employees out of the business. By identifying the signs, documenting your experiences, and having an honest conversation, you may be able to improve your working relationship or decide whether it's time to look for a healthier work environment.

At Inspired CVs, we offer expert HR support for employees facing challenges in the workplace, including issues with micromanagement, toxic work environments, or poor management practices. Whether you're navigating a difficult situation at work or planning your next career move, our team is here to help.

You can book a consultation with us for confidential support, or get in touch for more information about our services.

We also specialise in crafting professional CVs tailored to your industry, helping you stand out in a competitive job market. If you're preparing for your next career opportunity, we’re here to support you every step of the way.

Succession planning is the process of preparing the workplace in advance to ensure that individuals with the necessary skills, knowledge, and experience are in place to fill key roles when needed. It is a strategic HR practice used to identify critical positions and develop future leaders, helping ensure that your organisation is prepared for staff turnover, promotions, or unexpected departures.

Benefits of Succession Planning

Despite its importance, succession planning is often underutilised within businesses. However, it plays a vital role in workforce planning and talent management. Key benefits include:

• Preparing for future recruitment needs – allowing your business to be proactive rather than reactive
  
  
• Supporting employee career development and internal mobility
  
  
• Creating a clear career path for high-potential employees
  
  
• Maintaining business continuity and stability during transitions
  
  
• Improving employee retention and reducing turnover
  
  

Risks of Not Having a Succession Plan

Failing to implement a succession planning strategy can have serious consequences for business performance and employee morale. Risks include:

• Gaps in the organisational structure, leading to decreased productivity
  
  
• Loss of valuable clients and stakeholder confidence
  
  
• Decline in overall team performance
  
  
• Poor staff retention and increased recruitment costs
  
  
• Low employee engagement and motivation due to limited career progression opportunities
  
  

How to Create a Succession Plan

Many companies struggle with succession planning simply because they don’t know where to begin. However, it can be broken down into a few simple steps. When you consider the benefits—as well as the risks of not planning—it becomes clear why every organisation should have a plan in place.

1. Identify Business-Critical Roles

The first step is to identify business-critical positions—roles that are essential to the company’s success. For example, if you have only one accountant managing all finances, that is a key role. Losing that person could significantly impact your operations. In contrast, roles within a large team may be easier to cover temporarily.

2. Assess and Engage Current Employees

Next, assess your existing team. Regular performance reviews, career conversations, and employee engagement activities will help you understand their ambitions and future plans. For example, if someone in a critical position is planning to retire, start developing a successor early to reduce turnover.

Also, if an employee is looking for a new challenge, supporting their move can result in smoother transitions and better morale. Holding on to disengaged staff is counterproductive.

3. Promote Internal Recruitment and Talent Development

Before seeking external candidates, explore internal recruitment opportunities. Evaluate employee performance and goals to identify potential successors and provide appropriate training and development programmes. For example, an ambitious Accounts Assistant could be trained to become the next Accounts Director.

Internal succession planning not only builds leadership pipelines but also supports employee retention and loyalty.

4. Prepare for External Recruitment

If no suitable internal candidates exist, external recruitment may be necessary. Effective succession planning gives you time to prepare, define the job role, allocate a recruitment budget, and attract the right talent in advance.

Why Succession Planning Matters

Succession planning is not just a “nice to have”—it’s a critical element of strategic human resource management. It ensures that your business remains resilient, adaptable, and prepared for change. With the right plan in place, you can retain top talent, build internal capability, and avoid disruption when staff leave.

If you're looking for expert support in HR strategy, workforce planning, or succession planning, contact us today to find out how we can help.

We’ve had the Great Resignation, quiet quitting and now we’re firmly in the era of ‘job hugging.’ As the name would suggest, job hugging is a term used to describe holding onto your job, but it is more out of necessity, than a genuine desire to stay in the role. According to data from The UK Job and the Market Report from Adzuna around the UK job market, vacancies and average salaries are falling, with employees understandably concerned over the economic uncertainty they find themselves in. The economic uncertainty has resulted in the job hugging trend, which is apparent across the globe.

Is Job Hugging Beneficial?

On the surface, it might seem like job hugging is beneficial to employers, after all, it means they will naturally improve their employee retention levels. However, although this may be the case, it also results in employees remaining in their post because they have to, rather than because they want to. The consequences of this could include:

• Low Employee Productivity - just because someone is there in person, it does not necessarily mean they are engaged. Although employers want to improve employee retention levels, they are not much use to them if they are producing very little. It is not always easy to get rid of unproductive employees either, especially if they have been with the company for over two years. There are processes to follow and these can often be time consuming.
• Poor Attitude - negative attitudes in the workplace can be catastrophic for a business. Some people have the inability to continue doing their work to the best of their ability when they have already mentally checked out. If an employee feels like they are only staying in the job through job hugging, it is unlikely that they will have the best attitude.
• Resentment - employees may even feel resentful towards their employer, which could manifest in many different ways. None of which are beneficial to their employer.

Can You Re-Engage Employees?

If you believe that any of your employees are job hugging due to economic uncertainty, rather than a genuine desire to remain in the business, there are ways you can improve workforce engagement.

• Communicate - if you suspect that an employee would rather be anywhere else, whether it is through their productivity or attitude, speak to them. Take time to understand their needs and try to find a solution that benefits both parties. For example, do they want a more challenging role? Would they appreciate some additional training and development? Is their salary an issue for them? When you understand their desires more clearly, you can get a better idea of how to re-engage them.
• Open Door - make sure your employees feel comfortable to knock on your door about their concerns by creating an open door policy. In this way, you can nip issues in the bud before they become problematic.
• Set Goals - simply setting some goals can be enough to re-engage your workforce. Goals can help improve employee productivity and motivation. They don’t need to be massive, elaborate goals, simple daily goals can be enough to yield great results. 

Looking to stand out in today’s competitive job market? At Inspired CVs, we specialise in crafting professionally designed, high-impact CVs that help you land interviews and take the next step in your career. Our top-rated CV writing services are tailored to showcase your strengths and get results.

We also provide personalised HR advice for employees facing workplace challenges, along with CV workshops and interview preparation sessions designed to support both job seekers and employers. Whether you're navigating a career change, tackling job market uncertainty, or looking to empower your team, Inspired CVs is here to help.

When you're ready to start applying for jobs, it's tempting to just blast out the same CV to every company and hope something sticks. But trust me, that's not the best way to go about it. If you really want to stand out, taking the time to tailor your CV to each specific job is a game changer. While it might feel like extra work, the benefits are totally worth it.

Why Tailoring Your CV Is Worth the Effort

Every job is different, even if they seem similar on paper. Each role will have its own set of skills and qualities the employer is looking for, which is why it’s important to tweak your CV to match the job description. Customising your CV not only shows the employer that you’ve read their job spec carefully, but it also gives you a better shot at passing through the ATS (Applicant Tracking System) that many companies use. Plus, a tailored CV helps you highlight the experience that’s most relevant to the job.

How to Tailor Your CV (Without Losing Your Mind)

Don’t worry, tailoring your CV during your job search doesn’t mean you have to spend hours reworking it. Most of the time, it’s just a few small tweaks here and there. But if you’re applying for two completely different types of roles, like a support worker and a position in the police force, it’s probably worth having separate CVs for each. Here’s how to do it:

1. Use the Job Description (It’s Your Best Friend)

To make sure your CV is spot-on, start by reading the job description carefully. Look for the specific skills and qualifications the employer is after—these are the key things to focus on. For example, if they’re looking for experience with a particular software, or if they’ve listed essential skills like communication or problem-solving, make sure those things are highlighted in your CV. Think of the job description as a cheat sheet for tailoring your CV to fit the role perfectly.

2. Do a Little Research on the Company

It’s not just about the job—company culture matters too! Take a few minutes to check out the company’s website and social media to get a sense of their values and what they’re all about. If you can show that your values align with theirs, your CV will stand out even more. Plus, it’s a good way to ensure you’re applying for a company that feels like the right fit for you.

3. Focus on Transferable Skills

Let’s say you’re applying for a role that’s a bit outside your usual area of expertise. This is where your transferable skills come in. Look back at the job description and think about how your existing skills can apply to the new role. For example, if you’ve worked in customer service before and are applying for a retail job, highlight your experience in handling customer enquiries, problem-solving, and working under pressure. Even if you don’t have direct experience, showing how your skills can transfer is a great way to convince the employer you’re a good fit.

4. Don’t Forget the Keywords

A lot of companies use ATS to filter through applications before a human ever sees them. So, if you want your CV to get noticed, you need to make sure it includes the right keywords from the job description. These keywords help your CV get past the ATS and into the hands of a recruiter. Scatter them throughout your CV—especially those that are listed as "essential"—to make sure your application has the best chance of getting through the system.

By spending a little time tailoring your CV for each job you apply to, you’re giving yourself a much better shot at landing an interview. It might take a bit longer upfront, but it will pay off in the long run.

At Inspired CVs, we help you land your dream job with our professional CV writing services. Our CVs are crafted by experienced UK-based writers and are fully ATS-friendly to increase your chances of getting noticed by recruiters. Get in touch with us today to learn more or order your CV here.

Let’s face it—making redundancies is never easy. Whether you're running a small business or managing a large team, letting go of people is one of the toughest parts of the job. But sometimes, it’s unavoidable. Maybe you’re trying to cut costs, going through a restructure, or relocating the business. Whatever the reason, it’s important to handle the redundancy process the right way.

Here’s a quick breakdown to help you stay on the right track.

What Is Redundancy (Really)?

Redundancy happens when a role is no longer needed in the business. It’s not about poor performance or someone’s behaviour at work—that’s a whole different process. Redundancy should always be about the job, not the person. If it's based on the individual, not the role, you could run into some serious legal trouble.

How to Communicate Redundancies to Your Team

If you’ve reached the point where redundancies are unavoidable, clear and timely communication is absolutely key. Your employees need to understand:

• Which roles are at risk
  
  
• Why the redundancies are happening
  
  
• How many people may be affected
  
  
• What the redundancy process will look like
  
  

Being open and honest throughout helps everyone feel a little more supported during a tough time.

Voluntary Redundancy – Is It an Option?

Before making any final decisions, consider offering voluntary redundancy. This gives employees the chance to put themselves forward, which can make the process less stressful all around.

Just be cautious—don’t single people out based on things like age, gender, or any other protected characteristics. That could be seen as discrimination. Instead, if you’ve got a group doing the same role, you could open the floor to those who might want to take the option, like less experienced team members.

Redundancy Selection – Keep It Fair

If you do need to make tough calls, the selection criteria must be fair and based on clear, factual data. While you can’t make someone redundant because of poor performance, you can include performance, attendance, or quality of work as part of your selection criteria—as long as it’s consistent and backed up with records.

Never make decisions based on personal characteristics like age, disability, race, religion, or gender. That’s not just unfair—it’s illegal.

Redundancy Consultations – What You Need to Know

Collective Consultation

If you’re planning to make 20 or more people redundant, you’ll need to carry out a collective consultation. This usually involves trade unions or employee reps, depending on how your business is set up. These meetings are a chance to:

• Explain the reasons for redundancy
  
  
• Talk through any possible alternatives
  
  
• Discuss how the selection process will work
  
  
• Explore ways to reduce the number of redundancies
  
  

Individual Consultation

If fewer than 20 roles are being made redundant, you’ll still need to hold individual consultations. This gives employees the chance to ask questions, share their concerns, and feel heard during what is often a very uncertain time.

Need HR Advice?

At Inspired CVs, we support businesses through tricky HR situations like redundancies. If you need tailored HR services such as CV workshops or interview workshops, we’re here to help. Contact us here or book a session to chat with one of our friendly consultants.