With the
average cost of recruitment being around £6,125, and potentially much higher if you are using a recruitment agency, hiring decisions should not be taken lightly. It is crucial to recruit at the right time to ensure it is beneficial to the business; otherwise, it could be a costly mistake. These are some signs that you need to recruit.
Overworked Employees
One of the reasons employees may choose to leave their role is if they feel stressed and overworked. Signs of overworked employees may include inability to fulfil deadlines, higher instances of sickness, and low retention. To ensure you retain your top workers, you should be aware of the workload your team is managing. Although workloads can fluctuate throughout the year, if your team is consistently struggling to complete their work, it may be time to look at adding other resources. When employees find it difficult to manage their workload, it can lead to burnout, and it can also affect the level of service you are offering to customers.
Underperforming Employees
When it comes to recruitment, it is not always about adding new employees to the business, but also assessing the employees you have. If your employees are failing to achieve the targets set and you have already provided additional training and performance management, it may be time to look at replacing employees, where possible. The impact of underperforming employees may include reduced productivity and low morale.
Unable to Fulfil Needs
As a business, you should never be in a position where you are turning paying customers away. If you are unable to fulfil customer needs due to your staffing levels, it may be time to look at your recruitment strategy. Turning clients away is not only affecting your profitability, but it could also negatively affect your reputation.
Business is Stagnant
Your business should continue to grow year on year. If your business is stagnant, then it might be that you need to consider adding extra resources. For instance, you might want to offer other services to your clients ,but you don’t have the skills available to fulfil these needs, or you might be losing more staff than you are bringing in. An innovative business will focus on growth and how it can maximise profits.
Unhappy Customers
Regardless of the industry you are in, it is crucial that you deliver a high-quality service to your customers; otherwise, they are unlikely to return. If you are failing to respond to emails within the specified time period, customers are asking for refunds or a high volume of complaints, it is a sign that you need to increase (or improve) your workforce.
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